*Please send us only one email including your order number and account email. we typically solve any issue within 1 hour to 24 hours. *If you place order and your order is in “pending payment” status, please wait at-least 30 minutes to 1 hour to complete the order. Order automatically complete and release download after Bitcoin network confirmation. *If your order is in “Hold” status, that means something is wrong with your payment, we have to solve this manually.just send us only one email including your order number and account email. *Login your account dashboard To download Your template.